UX and IA Resources
sketch pad
Deliverables Overview
UX/IA
UCD Process according to UPA
Analysis Phase
- Meet with key stakeholders to set vision
- Include usability tasks in the project plan
- Assemble a multidisciplinary team to ensure complete expertise
- Develop usability goals and objectives
- Conduct field studies
- Look at competitive products
- Create user profiles
- Develop a task analysis
- Document user scenarios
- Document user performance requirements
Design Phase
- Begin to brainstorm design concepts and metaphors
- Develop screen flow and navigation model
- Do walkthroughs of design concepts
- Begin design with paper and pencil
- Create low-fidelity prototypes
- Conduct usability testing on low-fidelity prototypes
- Create high-fidelity detailed design
- Do usability testing again
- Document standards and guidelines
- Create a design specification
Implementation Phase
- Ongoing heuristic evaluations
- Work closely with delivery team as design is implemented
- Conduct usability testing as soon as possible
Deployment Phase
- Use surveys to get user feedback
- Conduct field studies to get info about actual use
- Check objectives using usability testing
Site Evaluation
Heuristic Site Evaluation >>
Simulation Tools
An Introduction to the Newest Simulation Tools - for Boxes & Arrows by Scott McDowell
Competitors Analyisis
Field Studies / Interviews
Work shops
Jess McMullin: Design games
Stakeholder Interviews
"In fact, one of my favorite questions is to ask stakeholders what a typical day in their work life is like. What seems like an icebreaker actually yields important insights into their frustrations or what they would like to see happen with the site."....
"If you swap business cards and get to know your interview subjects by name, it really takes little additional effort to email your “stakeholder design team” (which is what they are) periodic updates on the progress of your work. You will also often find that follow-up interviews are appropriate, appreciated, and yield helpful clarification on earlier points. If after the interviews your stakeholders call with new ideas and email supporting documents or articles they come across, you’ve built a great relationship that could make your design even better."
Setting Up Business Stakeholder Interviews by Michael Beavers for Boxes & Arrows
Backcasting
an interesting technique to kick off a large project and get all the information for a sound start of the discovery phase
slideshow of a presentation at the IA summit 2007 by Matthew Milan and Sam Ladner.
Focus Group Analysis
Focus Group Page >>
Personas & Scenarios
How to develop and use Personas & Scenarios >>
Use Cases
Card Sorting
Card Sorting Page >>
Controlled Vocabularies, Facet Analysis, Thesaurus - all things Findability
fantastic resource: Willpower Information
Eye Tracking
Site Traffic Analysis
Inventory
Prioritization Matrix
(note to self: worksheet on desktop - Templates&Tools)
Adam Polanski: Faceted Feature Analysis
Feature list, wish list, nice to haves
Navigation Systems
Hierarchical, Trees
Paradigms
Tag Clouds
The future of Tag Clouds
A Blog on Tag Clouds: tagclouds.com
Good Templates, Stencils, Tools etc
IA Institute Tools
Jesse James Garrett
Founder of Adaptive Path
infodesign - List of tools
RIA stencils for visio from Bill Scott's 'Looks good works well'
WIREFRAMING
Guuui! Visio - the interaction designer's nail gun (3rd edition)
SCREEN DESCRIPTION DIAGRAM
“The page description diagram is a tool to allow designers and information architects to stay comfortably within their own realms without compromising communication.” Dan Brown's Article 'Where the Wireframes Are: Special Deliverable #3' on Boxes & Arrows - VERY VERY USEFUL
also explained very well by D. Keith Robinson in SpoolCast: Creating Advanced Web App Deliverables with D. Keith Robinson
UX Creative
on simplicity and feature fatigue
"Defeating Feature Fatigue," ( http://tinyurl.com/yu46jo )
suggested consumers will likely choose a more feature-rich product
over one that appears simpler, but they'll be less likely to make
future purchases from the same vendor if it's not usable.
Harvard Business Review via UIE
Web 2.0
Web 2.0: The Power Behind the Hype - Jared Spool on rapid Web 2.0 application development.
Blogging
Usability
User Testing
User Testing Page >>
Accessibility
w3 guidelines
compliance checklist
Copy Writing
Pet Goat - 'My Account'
Who's talking?- my (standard) recommendation on this subject is:
Semantics: Me and mine, you and yours - Who's talking?
Refer consistently to the user as 'you' and 'yours' and you'll see how much more mature, easy and elegant it is. It makes more sense and your entire copy will be more coherent.
'You can change your details in 'My Details'
'To update your medical history go to 'My Medical History'
Great classic piece by Peter Merholz (August 98! - still relevant): 'Use "Your" when referring to the personalized area for a Web site. Leave "My" for the inner dialog of tortured junior high first person narratives.'
http://www.peterme.com/index081098.html
eCommerce
All about eCommerce >>
Search
Plenty about Search and SEO
piece about analyzing search logs
Presentations:
valuable resources
PROCESS
Goal Directed Design
Coopers - very well presented!
Rinse and Repeat - UX framework
Jakob Nielson on Iterative Design for a good user experience: The Usability Lifecycle
Selling IA
PM
How to determine a new version number
..., if the current version number is 3.0, the next version could be:
- Version 3.01, if minor 'bug fixes' are made to the site, as part of ongoing incremental improvements.
- Version 3.1, if some improvements are made to the intranet but the overall site is not significantly changed or enhanced.
- Version 3.5, if key issues are addressed, or significant functionality is added to the site.
- Version 4.0, if there is a major rework of the site, such as developing and implementing a new information architecture.
Use a version number to communicate the size of what is being done, and to set expectations for how much will be delivered.
...
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